Frequently Asked Questions

Placing an order online is easy! Simply:

• Browse our menu and select your favorite items
• Customize your order with our fresh ingredients
• Add items to your cart and review your order
• Choose delivery or pickup
• Enter your payment details and confirm

You'll receive a confirmation email with your order details and estimated time.

Order modifications depend on the preparation status:

• If your order hasn't started preparation, we can usually modify it
• Contact us immediately at +61 499 038 878
• Once preparation begins, changes may not be possible
• We'll do our best to accommodate reasonable changes

We accept various payment methods for your convenience:

• Credit and debit cards (Visa, Mastercard, American Express)
• Digital wallets (Apple Pay, Google Pay)
• Cash for pickup orders
• EFTPOS for in-store purchases

All online transactions are secure and encrypted.

Yes! We offer catering services for large orders:

• Perfect for office meetings, parties, and events
• Advance notice of 24-48 hours preferred
• Special pricing for large orders
• Contact our catering team for custom packages

Visit our catering page for more details.

Absolutely! We have plenty of plant-based options:

• Black bean and corn fillings
• Grilled vegetables and fresh salsas
• Vegan cheese and sour cream alternatives
• Fresh guacamole made daily
• Rice and beans cooked separately from meat

Look for the "V" symbol on our menu for vegetarian options and "VG" for vegan items.

Yes, we're committed to fresh, quality ingredients:

• Vegetables delivered fresh daily
• Meat from trusted Australian suppliers
• Guacamole made fresh every morning
• Salsas prepared in-house daily
• Local suppliers when possible to support our community

We take food allergies seriously and offer several accommodations:

• Gluten-free options available
• Dairy-free alternatives
• Nut-free preparation available upon request
• Separate preparation areas to prevent cross-contamination

Please inform our staff about any allergies when ordering. We'll take extra care with your food preparation.

Our burritos are crafted with authentic Mexican techniques and premium ingredients:

• Hand-pressed tortillas made fresh daily
• Slow-cooked meats with traditional spice blends
• Fresh lime-cilantro rice
• House-made salsas with varying heat levels
• Generous portions that satisfy

We believe in quality over quantity and authentic flavors that transport you to Mexico.

We deliver during these hours:

• Monday - Thursday: 11:00 AM - 9:00 PM
• Friday - Saturday: 11:00 AM - 10:00 PM
• Sunday: 12:00 PM - 9:00 PM
• Holiday hours may vary - check our website for updates

Delivery times may be extended during peak hours or bad weather.

Our delivery pricing is designed to be fair and transparent:

• Delivery fee: $4.95 for most areas
• Minimum order: $25
• Free delivery on orders over $50
• Extended delivery areas may have higher fees

Check our delivery calculator at checkout for exact pricing in your area.

Delivery times vary based on several factors:

• Standard delivery: 30-45 minutes
• Peak hours (lunch/dinner): 45-60 minutes
• Weather conditions may cause delays
• Distance from our location
• Order complexity and size

You'll receive real-time tracking updates via SMS and email.

We deliver to most areas within a 15km radius of our Margaret River location:

• Margaret River town center
• Prevelly and surrounding areas
• Cowaramup and nearby suburbs
• Selected rural areas (contact us to confirm)

Enter your address at checkout to confirm delivery availability and see exact fees.

Creating an account is quick and easy:

• Click "Sign Up" on our website
• Provide your email, phone, and delivery address
• Create a secure password
• Verify your email address
• Start ordering with saved preferences

Account holders enjoy faster checkout, order history, and exclusive offers.

Yes! Our GYG Rewards program offers great benefits:

• Earn points on every purchase
• Free burrito after 10 purchases
• Birthday specials and exclusive offers
• Early access to new menu items
• Member-only promotions

Sign up for free when you create your account!

Resetting your password is simple:

• Click "Forgot Password" on the login page
• Enter your registered email address
• Check your email for reset instructions
• Click the reset link and create a new password
• Log in with your new password

If you don't receive the email, check your spam folder or contact us for help.